So I ordered some letterhead and envelopes from VistaPrint about 2 months ago. I know that they have really good quality and that there are some quirks to their system… such as there is ZERO QA when it comes to their printing and you basically have to get them to reprint your order if there is ever an issue such as color etc. I have gotten business cards done and 1 set will be perfect and the other will be TOTALLY washed out. You just can’t beat their price for 4/c anything. It is worth the back-and-forth. They have been really nice about getting the order reprinted and would usually 2-day them regardless of your original shipping method.

the letterhead turned out nice but the envelopes were shifted and the bleed didn’t bleed like it was suppose to. I normally call but this time I decided just to submit my compliant via their email form since I don’t really need the letterhead until I do a mail out sometime end of April.

So I get the standard “Thank you for your email” auto-response but didn’t hear anything back from them. I didn’t think much about it since i have been busy on other things and then 2 days ago I get this email:

Dear Valued Customer,
Thank you for contacting VistaPrint, the online solution for “Best Printing. Best Price.”

We apologize for responding so late to your email. We experienced a technical problem with our email processing system
and as such our team was not able to view and respond to your email. We have since corrected the error but are not able to
retrieve your email.
We do want to assist if possible. We hope that perhaps you have called us at our toll free number – 1-800-961-2075. Or if you prefer to email us,
please send us an email from our contact form - http://www.vistaprint.com/customer-care/contact-us.aspx?xnav=foot.
Again, we apologize for this situation and the inconvenience or frustration it may have caused. Please contact us with any questions or concerns.

Sincerely,
Your VistaPrint
Customer Service Team
—– jay@cyber-jay.com Wrote —–
Webform Contact
The letterhead looks great but the envelopes are about an 1/8th of an inch off. The flap was suppose to have a bleed and does in the document but there is a white line along the left side when it was printed. Please reprint the envelopes.

Ok so that was the entire email… something look funny to you? Yeah the email they claim to not have is at the bottom of their email. Um ok. So you weren’t able to recover my email yet you were able to reply with it? WTF?

yeah… someone needs to smack them upside the head.